MEET THE TEAM
Employee of the Quarter Spotlight
Matt Baldwin
We are proud to recognize Matt Baldwin as our Employee of the Quarter. As a Field Supervisor, he consistently demonstrates an outstanding work ethic and a strong commitment to excellence in everything he does.
Matt plays a vital role in managing and supporting our field staff. He leads by example, ensuring daily operations run smoothly while maintaining high standards of quality, safety, and professionalism. His ability to stay organized, communicate clearly, and respond quickly to challenges makes him an invaluable resource to both the team and leadership.
What truly sets Matt apart is his dedication to his team. He is approachable, dependable, and always willing to step in to help wherever needed. His leadership fosters a positive and productive work environment, and his efforts have a direct impact on the success of our field operations.
Thank you, Matt Baldwin, for your hard work, reliability, and commitment to managing our field staff so effectively. Your contributions do not go unnoticed, and we are grateful to have you as part of our team.
Operational Excellence Award 2025
Will Conway – Director of Operations
Operational excellence is often measured not by what goes wrong—but by how
rarely it does. In 2025, Will Conway, our Director of Operations, delivered exactly
that level of excellence, setting a new standard for performance, accountability, and commitment at PDS, LLC.
This year, Will achieved a 93% in-year new account retention rate, exceeding our
annual company goal of 92%. While the difference may seem small on paper, in
execution it represents countless decisions made right, challenges addressed head-on, and customers retained through proactive leadership and relentless follow-through.
Will’s success is rooted in his willingness to go beyond what’s required. He is known
throughout the organization as someone who will **go the extra mile—and run
through walls—**to ensure our clients are taken care of, and our teams are supported.
When problems arise, Will doesn’t look for workarounds; he looks for
solutions. When standards are tested, he raises them.
His leadership ensures that new accounts don’t just sign on—but stay, grow, and
succeed. That kind of retention isn’t accidental; it’s the result of discipline, process,
and a deep sense of ownership over every outcome.
For exceeding company goals, strengthening customer relationships, and
demonstrating unwavering dedication to PDS, we proudly recognize Will
Conway for his outstanding operational performance in 2025.
Congratulations, Will—and thank you for being a driving force behind our continued
success. PDS 4-LIFE!
Sales Excellence Award 2025
Katriel Jacobs – “The Machine” AKA Kat Daddy!
As we close out another remarkable year at PDS, LLC, it’s important to recognize
individuals whose performance didn’t just meet expectations—but redefined them.
In 2025, no one embodied that standard more clearly than our Sales Manager,
Katriel Jacobs, better known throughout the organization as “The Machine.”
True to the nickname, Katriel delivered a year of relentless consistency, precision,
and results. Over the course of 2025, he successfully closed 29 new deals, generating
an impressive $614,711.15 in new sales revenue. These numbers are not only
outstanding—they represent trust earned, opportunities created, and long-term
growth secured for the company.
Katriel’s impact goes far beyond the figures on a spreadsheet. His disciplined
approach to sales, deep understanding of client needs, and ability to execute underpressure have set a benchmark for excellence within the sales team. Deal after deal,
he demonstrated what happens when preparation meets persistence.
Colleagues know him as someone who leads by example—focused, dependable, and
always pushing for better outcomes. Clients know him as a professional who
delivers value and follows through. And as a company, we know that achievements
like these don’t happen by chance—they’re built through commitment, skill, and an
unwavering work ethic.
For his exceptional performance, measurable impact, and continued dedication to
excellence, we proudly recognize Katriel Jacobs as a standout performer of 2025.
Congratulations, Kat Daddy!—and thank you for powering our success forward. PDS
4-LIFE!
Outstanding Office Management Award 2025
Marla Munguia – The Backbone of the Office
Behind every high-performing company is someone who keeps the engine running
smoothly, the numbers balanced, and the organization moving forward without
missing a beat. In 2025, that person for PDS, LLC was unquestionably Marla
Munguia, our Outstanding Office Manager.
Marla oversees Accounts Payable and Accounts Receivable with a level of
precision, speed, and reliability that sets her apart. She is consistently the first to
arrive and the last to leave, and once a task is assigned, it’s often completed
within the hour—a reflection of her discipline, focus, and mastery of her role.
Her impact is measurable and critical. Month after month, Marla maintains our
invoice payments within the 95th percentile, meeting—and frequentlysustaining—our company goal of having 95% of invoices paid within 30 days.
That level of consistency doesn’t happen without exceptional organization, follow-
through, and accountability.
Beyond the numbers, Marla is known for being prompt, respectful, and
dependable—someone the entire team can rely on without hesitation. When it
comes to office management and organization, she is nothing short of a beast—
handling complexity with calm confidence and keeping operations running at peak efficiency.
For her unmatched work ethic, outstanding financial management, and constant
commitment to excellence, we proudly recognize Marla Munguia as our
Outstanding Office Manager of 2025.
Thank you, Marla, for everything you do. Your dedication does not go unnoticed— and PDS is stronger because of you!
